Rules and Transparency

Our policies and the rules of the portals we work with

Transparency First

We believe in maximum transparency. On this page you'll find all the rules we apply, both those imposed by booking portals and our personal policies.

We want every guest to know exactly what to expect and how we handle any disputes.

Partner Portal Rules

Booking.com

Policies and rules for bookings via Booking.com

•Free cancellation up to 24h before check-in
•Payment at property or in advance according to rates
•Disputes handled by Booking.com customer service

Airbnb

Policies and rules for bookings via Airbnb

•Moderate cancellation policy
•Payment through Airbnb platform
•Resolution Center for disputes

Expedia

Policies and rules for bookings via Expedia

•Cancellation according to chosen rates
•Payment in advance or at property
•Expedia customer service for complaints

Direct Booking

Policies for direct bookings via phone or email

•Customizable conditions case by case
•Payment by bank transfer or at property
•Direct management with property

Our Personal Policies

Rules valid for all bookings, regardless of channel:

Check-in

From 3:00 PM to 10:00 PM. Late check-in possible upon request. We prefer to welcome you in person, but we're organized for autonomous check-in if needed.

Check-out

By 10:00 AM. Late checkout available upon request.

Cancellation

Free cancellation up to 24h before arrival, except different conditions of the chosen rate.

House Rules

No smoking. Pets not allowed. Respect night rest (11:00 PM-7:00 AM).

Dispute Management

In case of problems or complaints, we follow this procedure:

Direct Contact

Portal Mediation

If not resolved, the booking portal mediates the dispute.

Final Solution

Partial or full refund according to case evaluation.

Legal References

For complete terms and conditions, consult our legal documents.

Go to Terms and Conditions →